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Noticeboard

Phone IssuesPlease read the Latest News field for more information on the following items: -

* Christmas Opening Times

* Become a Walker Leader

* Bowel Screening

* New GP

* NEW Emergency Dept at LRI

* Smoking Cessation

* Staff Changes

* Sound Doctor

*Guided Health Walks (see 'further information')

* Shingles Vaccinations

* Named GP

* Viewing your health records online

* Friends and Family Test now open (see our 'Have your say' field below and 'further information' to read our Practice News re publication.

* NHS 111

*MMR Catch-up Campaign

*Loop System

*Smoking Cessation

 

*Chicken Pox - Isolation 

*Hearing Aid Batteries

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Changes to requesting Gluten Free Food Prescriptions 
We are implementing a new system for requesting new Gluten Free foods.  If you require any new product which is currently not on your repeat prescription please click here to print and complete the form with the brand and quantity required and return it along with your repeat prescription. Please click here to see the guidelines for suggested quantities.

 

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

WHY DO SURGERIES RUN LATE?

Each GP appointment is 10 minutes long. However some patients attend with very complex or multiple problems, some of which are deemed too serious to be postponed to another day. Additionally if a patient needs admitting to hospital, this can also cause delays, as the GP liaises with the hospital, which usually involves waiting for several telephone calls, whilst monitoring the condition of the patient.

Our Nursing team also experience delays in their clinics for many reasons; Sometimes GP’s ask for blood tests or ECG’s to be performed urgently, a patient could faint during a procedure, or the nurse may need to seek advice from a GP immediately, regarding a patient’s health or test result. Children or distressed patients may be seen earlier to avoid further distress.

A white board is displayed behind the reception desk, advising patients of approximate waiting times. This is updated regularly by the reception staff.

WHAT YOU CAN DO TO HELP.

*If you have more than one problem or if you think you will need longer than a 10 minute appointment, please ask for a double appointment.                           

*Give yourself plenty of time when making appointments, to allow extra time in case of unexpected delays.                                                                                   

*Please be patient & considerate to staff & other patients, one day it may be you that needs that extra time.

WHY DOES IT TAKE UP TO 3 WORKING DAYS FOR A GP TO SIGN MY PRESCRIPTION?

The surgery receives hundreds of prescription requests every week. These include individual request slips, batches from chemists & care homes, online prescription requests, postal requests & new medication from hospital discharge letters. Most repeat prescription requests are straightforward & can be processed fairly quickly. However, if a medication review is overdue, the GP will need to check the patient’s medical record to identify any tests or action needed to complete the review.  Additionally any medication changes & new medication from hospital, have to be monitored closely & may take a bit longer for us to implement.

WHAT YOU CAN DO TO HELP.

*Please allow us at least 3 working days to process your repeat prescription. This is particularly important if you are going on holiday, or if the surgery will be closed due to a bank holiday.

*If you would like to register to order your repeat prescriptions online, please ask at reception.

* Please note we are unable to accept repeat prescription requests over the telephone for safety reasons.

WHY CAN’T YOU TELL ME MY 16 YEAR OLD’S/HUSBAND’S/WIFE’S/ELDERLY PARENT’S TEST RESULTS?

All staff working in the NHS have a legal duty to keep your medical records confidential in accordance with the data protection act 1998. Therefore, we are unable to disclose any medical information to a third party regarding a patient over the age of 16 without their prior permission. This may seem unfair to you as the person who arranges & drives them to all their appointments, But under no circumstances can we assume that consent to release medical information or test results has been given without written authorisation from the patient.

WHAT YOU CAN DO TO HELP

*If you wish to nominate a third party to receive medical information or results on your behalf, please ask at reception for a ‘Consent to release medical information’ form.

* Consent can be given for limited information if preferred, & can be withdrawn at any time.

ELLEN SQUIRE –SENIOR RECEPTIONIST

 



 
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