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Noticeboard

Phone IssuesPlease read the Latest News field for more information on the following items: -

* Phone Update

*  Flu Season

* Bowel Screening

* New GP

* NEW Emergency Dept at LRI

* Smoking Cessation

* Staff Changes

* Sound Doctor

*Guided Health Walks (see 'further information')

* Shingles Vaccinations

* Named GP

* Viewing your health records online

* Friends and Family Test now open (see our 'Have your say' field below and 'further information' to read our Practice News re publication.

* NHS 111

*MMR Catch-up Campaign

*Loop System

*Smoking Cessation

 

*Chicken Pox - Isolation 

*Hearing Aid Batteries

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Changes to requesting Gluten Free Food Prescriptions 
We are implementing a new system for requesting new Gluten Free foods.  If you require any new product which is currently not on your repeat prescription please click here to print and complete the form with the brand and quantity required and return it along with your repeat prescription. Please click here to see the guidelines for suggested quantities.

 

PALS (Patient Advice)

Patient Advice and Liaison Service (PALS)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.


Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve click on this link - CLICK HERE



 
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