NEW APPOINTMENTSELF CHECK IN SCREEN
Our new automated arrivals screen has now been installed. Please note, it has been relocated. As you walk through the 2nd set of double doors, it is situated on your right.
As the role of our receptionists is so varied, they are now known as Patient Co-ordinators.
BECOME A WALK LEADER
Please note our first delivery of the flu vaccine will be on Friday 15th September. As well as mid-week appointments with the Nursing Team, we will also be holding Saturday flu clinics. These will be held on the following dates: -
Saturday 23rd September
Saturday 30th September
Saturday 21st October
If you are eligible for the flu vaccine, please contact the surgery to make an appointment. Click on the following link to check if you are eligible: -
TELEPHONE SYSTEM 31.8.17
Our phone system is now up and running. However our UPS failed during the power-cut, which means that if there is another power-cut there is a possibility the phones may go down again. Let's hope not.
Thank you so much to everyone for your patience and your kind and supportive words. We really do have wonderful patients.
Liz Wells, Practice Manager
POWER CUT/PHONE ISSUES - 30.8.17 UPDATE
Today's power cut in Quorn has affecting our telephone system, therefore phone calls are once again being diverted. Every effort is being made to restore the system and an engineer is coming out tomorrow morning. We will update you as soon as we can. Thank you once again for your patience.
Liz Wells, Practice Manager
PHONE ISSUES - UPDATE
Further to my earlier post below, we continue to experience problems with our telephony service. All calls will be diverted to an analogue line. What this means for our patients, is that there will be no greeting message and no queue message. The phone will either ring and be answered by one of our lovely receptionists or it will be engaged.
Thank you for your patience during these difficulties. We really appreciate it.
Our telephony provider will inform us when our system problems have been resolved and I will update you all at that point.
Liz Wells, Practice Manager
Please note we are experiencing intermittent phone problems with both incoming and outgoing calls. Our telephony provider have informed us that they have major outages across the country and have not yet managed to ascertain what is causing the problem.
Please accept our apologies for this. Our receptionists are working incredibly hard fielding calls, as are our admin, nursing and GP teams.
We have already taken the step some weeks ago to change providers due to the poor service; we are awaiting an installation date and I will inform you when a date has been fixed.
Liz Wells, Practice Manager
Dr Langford will be leaving our Practice for pastures new on Thursday 10th August 2017. Dr Langford joined us in 2007 and has been an excellent member of our team.
It has been an absolute pleasure to work with her and on behalf of the Practice and all our patients, we wish her the very best of luck in her future venture.
We would like to welcome Dr Sanah Anwari to our team; she will be joining us on the 4th September.
Patients between the ages of 55 - 59 are now being invited to attend for Extended Scope Bowel Screening. This is in addition to the existing test for 60 - 74 year olds, where patients send 3 x stool samples, after receiving a kit through the post.
The appointments are likely to be at Loughborough Hospital & will be sent out via NHS England.
The screening service will arrange any treatment or referrals needed
If any patients wish to opt in, please call 0800 7076060.
We will update this page if/when we receive further information about this service.
We would like to welcome Dr Mitum Chauhan to our team. He joins us on 1st June 2017.
NEW Emergency Dept at Leicester Royal Infirmary
Accessing ED at the LRI
When Should I Worry? A guide for coughs, colds, earache and sore throats
Quorn Medical Centre supports an NHS service for anybody over the age of 18 to help beat dementia. For more information please visit: www.joindementiaresearch.nihr.ac.uk
Care Quality Commission (CQC) Rating
On the 10th January 2017, the Care Quality Commission (CQC) undertook an assessment of our Practice.
We are proud to inform you we received a rating of 'outstanding'. 3 members of the PPG Panel were interviewed on the day and helped us to achieve this rating.
Our CQC report is now in the public domain. You can read the full report by clicking on the link you can find on our home page.
If you have tried to quit smoking before and you were not successful, then Quit Ready Leicestershire can work with you to find a more appropriate and more successful way of quitting.
Advisors from Quit Ready Leicestershire will contact you via telephone, text message, web chat or email, offer support on a weekly basis during the 12-week programme to ensure people have the best possible chance of staying smoke-free. The service runs from Mondays to Fridays (9am to 7pm) and on Saturdays (10am-2pm).
Please note if you use a Smoking Cessation Service you are 4 times more likely to succeed in quitting.
If you would like help in giving up smoking, contact Quit Ready Leicestershire online at www.quitready.co.uk or by phone 0345 646 66 66 or text ‘ready’ to 66777.
AGE UK LEICESTERSHIRE & RUTLAND LAUNCHES NEW SERVICES IN CHARNWOOD!
Click HERE - can you help your community?
Lorraine Harper will be joining us as a Practice Nurse on 13th March 2017. Lorraine has many skills and we look forward to working with her.
WHY AM I ASKED THE REASON WHEN I REQUEST AN APPOINTMENT?
The Receptionists are advised by the GPs’ to ask for a brief description of the reason when you request an appointment.
They are highly trained to direct you to the most appropriate healthcare professional for the required length of time, in order for you to receive the best possible care. This also helps the clinician to prepare any special equipment or information needed prior to your consultation, preventing unnecessary delays to other patients.
All staff at Quorn Medical Centre are bound by confidentiality. We are committed to working together to ensure that your experience of us is a positive one.
Accessible Information Standard
From the 31st July 2016 all Practice’s need to abide by the new Accessible Information Standard (AIS) which is a new NHS England information standard.
What does this mean for patients?
The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language (BSL)interpreter.
Please inform the surgery if you have any communication needs so that we can highlight this on your medical record.
Friends & Family Test (FFT)
Quorn Medical Centre would like to thank our patients for the positive comments we have received. The FFT questionnaire is an on-going initiative of NHS England. Please be assured we also take note of any negative comments, but if you require a response, please remember to leave a number or an email address, so that the Practice Manager can respond accordingly.
Shingles Vaccinations - Free of Charge
You may be eligible for free shingles vaccination this year. Please ask at reception.
For more information go to www.nhs.uk/conditions/shingles or www.shinglesaware.co.uk
At a local level, there are a number of resources available such as leaflets and posters on the self-care forum, link as follows:
The following link has further information on self-care:
PATIENT RECORDS SHARING
Click on the links below for more information.
Additional information explaining record sharing is also available on the ‘Better Care Together web site at http://www.bettercareleicester.nhs.uk
Your Guide to Cervical Screening
From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.
Please ask at reception if…
- You do not know who your named GP is
- You wish to change your named GP
These new arrangements do not prevent you making an appointment or seeing any doctor, of your choosing within the surgery, as you would normally do.
Click here to view JDR (Join Dementia Research) on YouTube.
Snow & Ice on Paths and Public Spaces
A number of patients have drawn to our attention the ice and snow in the carpark. Please note the carpark and the pathways within it are leased by Charnwood Borough Council and not the responsibility of the surgery. If you would like Charnwood Borough Council to grit these areas, please contact them via the following telephone numbers: -
Main Council Switchboard
Call 01509 263151 on weekdays between 8.30am - 5.00pm (4.30pm on Fridays).
Call 01509 634567 at any other time.
Please do not provide samples in glass jars/bottles as we are unable to dispose of these. Thank you.
Private Fertility Bloods
Please note we no longer offer this service.
Book Appointments & Repeat Prescriptions on your Mobile
Patient Access is now available to download as an app to your Smartphone. This will enable you to book appointments and prescriptions, providing you have a connection to the internet; this is a 24 hour service. Please see the appointments field on the left, for a link to the download page.
Did you know Quorn Medical Centre is on Facebook??
'Like' our page to get useful information about the surgery and to find out about or Patient Participation Group (PPG)and how YOU can get involved and help us to help you.
Please note the 'comments and suggestion' field in the 'Contact Details' option should not be used to request prescriptions or to make complaints.
NHS Health Checks
If you are between the age of 40 -74 you will be invited for a free NHS Health Check to assess your risk of developing Heart, stroke, kidney disease and diabetes. However, please note, if you are already being treated for these conditions you will not be invited as you will already be under our care.
If you experience any problems with our loop system, please inform reception.
When attending the surgery, if you have or suspect Chicken Pox, please report to reception in we need to isolate you from other patients.
Please note that specimen samples brought in by patients, that have not been requested by their GP, will not be sent off for testing. Please ensure that you write your name and date of birth on all sample bottles. Any sample pots without patient details written on them, will be disposed of without testing. Thank you for your co-operation.
Hearing Aid Batteries - These are available free of charge from reception.