INFLUENZA CLINICS - BOOK YOUR APPOINTMENT NOW
Saturday Clinic Dates: 29th Sept, 6th October & 27th October
The following groups of patients are invited for vaccination. To register your interest to receive this vaccination, please contact reception. Please check the list below to see if you fall into an eligible group.
a. 65 years and over.
b. You are in 'at risk' group (any age): - chronic lung, heart, kidney, liver, neurological disease, diabetes, Stroke/TIA and patients' with a reduced immunity.
b. Pregnant women (1st, 2nd, 3rd Trimesters)
c. Household contacts of patients with a reduced immunity, such as those receiving chemotherapy.
d. Receive a carer's allowance, or if the well being of someone in your care may be at risk if you were ill.
N.B. We are unable to vaccinate anyone NOT in an 'at risk group'. However, some pharmacies and supermarkets may offer a flu vaccination service.
Did you know that you can register for online access? This service gives you more control and is really easy to use. So far we have 1689 patient registered for this service..
It enables you to make appointments, book prescriptions and to view a summary of your medical record. Please ask one of our Patient Co-ordinators for more information.
Text Reminder Service
We are currently experiencing problems with our Text Reminder Service. This is being looked into by our Clinical Software Provider and we hope that this will be resolved soon. In the meantime please make a note of the date and time of your appointments to ensure attendance.
NURSING TEAM SHORTAGE
We currently have a long-term shortage in our nursing team due to illness. We will endeavour to continue to provide a good service, but please bear with us during this difficult period.
We may have to cancel routine appointments as a result of this. Please accept our apologies in advance.
Dr Chauhan will be leaving on 17th August to take up a portfolio role.
Rachael, one of our patient co-ordinators, will be leaving on the 27th July to resume her previous role in dispensing.
Karen, one of our secretaries, will be leaving us o the 27th July to resume her previous role as a legal secretary. Karen has been with us for 5 years.
We wish them all every success for the future and in their new and exciting ventures. They have all been a pleasure to work with and an asset to our Practice.
Sarah Rowles will be joining us as a Patient Co-ordinator on 30th July and Angela Clarke will be joining us a Medical Secretary on 1st August. They both bring some excellent skills with them and we feel sure they will form an integral part of our team.
Patients between the ages of 55 - 59 are now being invited to attend for Extended Scope Bowel Screening. This is in addition to the existing test for 60 - 74 year olds, where patients send 3 x stool samples, after receiving a kit through the post.
The appointments are likely to be at Loughborough Hospital & will be sent out via NHS England.
The screening service will arrange any treatment or referrals needed
If any patients wish to opt in, please call 0800 7076060.
We will update this page if/when we receive further information about this service.
FREQUENTLY ASKED QUESTIONS
WHY DO SURGERIES RUN LATE?
Each GP appointment is 10 minutes long. However some patients attend with very complex or multiple problems, some of which are deemed too serious to be postponed to another day. Additionally if a patient needs admitting to hospital, this can also cause delays, as the GP liaises with the hospital, which usually involves waiting for several telephone calls, whilst monitoring the condition of the patient.
Our Nursing team also experience delays in their clinics for many reasons; Sometimes GP’s ask for blood tests or ECG’s to be performed urgently, a patient could faint during a procedure, or the nurse may need to seek advice from a GP immediately, regarding a patient’s health or test result. Children or distressed patients may be seen earlier to avoid further distress.
A white board is displayed behind the reception desk, advising patients of approximate waiting times. This is updated regularly by the reception staff.
WHAT YOU CAN DO TO HELP.
*If you have more than one problem or if you think you will need longer than a 10 minute appointment, please ask for a double appointment.
*Give yourself plenty of time when making appointments, to allow extra time in case of unexpected delays.
*Please be patient & considerate to staff & other patients, one day it may be you that needs that extra time.
WHY DOES IT TAKE UP TO 3 WORKING DAYS FOR A GP TO SIGN MY PRESCRIPTION?
The surgery receives hundreds of prescription requests every week. These include individual request slips, batches from chemists & care homes, online prescription requests, postal requests & new medication from hospital discharge letters. Most repeat prescription requests are straightforward & can be processed fairly quickly. However, if a medication review is overdue, the GP will need to check the patient’s medical record to identify any tests or action needed to complete the review. Additionally any medication changes & new medication from hospital, have to be monitored closely & may take a bit longer for us to implement.
WHAT YOU CAN DO TO HELP.
*Please allow us at least 3 working days to process your repeat prescription. This is particularly important if you are going on holiday, or if the surgery will be closed due to a bank holiday.
*If you would like to register to order your repeat prescriptions online, please ask at reception.
* Please note we are unable to accept repeat prescription requests over the telephone for safety reasons.
WHY CAN’T YOU TELL ME MY 16 YEAR OLD’S/HUSBAND’S/WIFE’S/ELDERLY PARENT’S TEST RESULTS?
All staff working in the NHS have a legal duty to keep your medical records confidential in accordance with the data protection act 1998. Therefore, we are unable to disclose any medical information to a third party regarding a patient over the age of 16 without their prior permission. This may seem unfair to you as the person who arranges & drives them to all their appointments, But under no circumstances can we assume that consent to release medical information or test results has been given without written authorisation from the patient.
WHAT YOU CAN DO TO HELP
*If you wish to nominate a third party to receive medical information or results on your behalf, please ask at reception for a ‘Consent to release medical information’ form.
* Consent can be given for limited information if preferred, & can be withdrawn at any time.
WEEKLY ROUND UP
If you would like to be kept informed about information regarding local community groups, events and opportunities then please send your email address to Milo.Poli@leics.gov.uk to be added to a mailing list or follow the Hastings matters Facebook page https://www.facebook.com/pages/Hastings-Matters-page/1639216093029982
Milo Poli, Local Area Co-ordination
Area: Hastings Ward in Charnwood
Leicestershire County Council
Charnwood Borough Council, Council office
Southfield road, Loughborough. LE11 2TX