Noticeboard

See 'Further Information' below to view: -

PPG Calendar of Events and the dates of our guided health walks.

Latest News

 

MASK MANAGEMENT/DRY EYES/MISTY GLASSES

Please see link below.

 

https://www.college-optometrists.org/the-college/media-hub/news-listing/mask-management-dry-eyes-and-misty-glasses.html

STOPTOBER IS COMING

Better Health - Stoptober is back for its ninth year, to remind all smokers that now more than ever, is the time to put your lungs first, quit smoking and breathe easier, by joining the nation’s biggest quit attempt from October 1st. New data shows that this year quitting success rates have risen from 14% to 23%, an increase of almost two thirds, with smoking prevalence among adults is at a record low of 13.9%. If you are a smoker, quitting is the best thing you can do for your health and the health of those around you. Visit the Stoptober website for more information and free tools to help you quit.

WHY ARE OUR INTERNAL DOORS LOCKED?

 

Our internal doors remain locked to enable us to manage the footfall and patient/staff safety. 

 

If you have a face to face appointment, please ring the door-bell to the right of the external doors, and then make your way to the internal doors. You will be greeted at the door, where the Patient Co-ordinator will ascertain the time of your appointment and who it is with.  You will also be asked if you have any Covid-19 symptoms. You will then be given access and advised that a mask must be worn.

 

We keep our external doors open and we have a post box within the porch area.  Letters and prescriptions can be placed in there. 

 

We can also be contacted by telephone and for patients with internet access, we have a ‘contact details’ option on our website which goes to our Practice NHS email account and an ‘online services’ link to provide any updates.  Below are 2 direct links for this purpose.

 

Feedback:                  

https://www.mysurgerywebsite.co.uk/contact_dlg1.aspx?p=C82034  

Changes of details:   https://www.mysurgerywebsite.co.uk/secure/cod.aspx?p=C82034

 

In addition to the above, you can also email the Practice via GP Connect from the link on our website.

 

Due to the coronavirus pandemic, we like many other surgeries we have to work in a different way.  This is to limit face to face contact where possible and help stop the spread of coronavirus.

 

Thank you for your continued support. Stay safe.

 

INFLUENZA

 

The flu virus typically peaks during the winter months, the best way to help protect yourself and others from catching and spreading flu is to have the flu jab every year.

 

Flu strains can change from year to year, which means last year’s jab may not protect you from this year’s strains. The vaccine usually provides protection for the duration of that year's flu season.

 

Getting vaccinated is important each year but this year more than ever people are urged to have the vaccine in order to protect themselves, and the NHS, this winter.

 

Children aged 2 and 3 years old, plus all primary school aged children and school year 7 in secondary school, will be offered the nasal spray vaccination. The adult flu vaccine is offered free to those in groups at particular risk of infection and complications from flu (for more details see the list at the end of this page).

 

The groups being offered the adult flu vaccine are:

  • Pregnant women
  • Those aged 65 or over
  • Those aged under 65 with long-term conditions (see list below)
  • Carers
  • Shielded patients and those in the same household aged 18 or over
  • Pending supply, 50 - 64 year olds will be invited no earlier than November

 

Due to the pandemic, flu vaccination clinics may be held in a slightly different way this year. Clinic logistics are still being finalised and updated information will posted on our webpages when confirmed.

 

Flu vaccines will be released in batches, according to both availability and also the need to prioritise those most at risk. This means flu clinics will be staggered in the months ahead.

 

For those who are eligible, GP surgeries across Leicester, Leicestershire and Rutland are gearing up to provide special clinics to offer patients their annual flu jab.

 

GPs are asking their patients to book a place in forthcoming flu clinics as soon as they are advertised. Alternatively, you can visit your nearest participating pharmacy. If you are housebound, please speak to your GP practice.

 

Those who do not fall within the eligible categories for a free NHS vaccination will be able to buy a flu vaccine from their local participating pharmacy.

 

This year eligibility for the flu vaccination has been extended to those aged 50 to 64 years. Please note that people in the 50 to 64 year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50 to 64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from flu, you will be invited earlier.

 

The flu vaccination offers an important health protection. Flu can lead to existing health conditions getting worse or the development of an illness such as bronchitis or pneumonia, or it could even be fatal. A vaccination helps protect the health of a pregnant mother and her child.

 

You can see the full list of those eligible for a flu vaccination below.

 

Most GP practices and pharmacies will begin inviting those patients most at risk for a flu vaccination from September onwards, and it is anticipated those newly eligible, aged 50 – 64 years, will be invited for vaccination during November or December.

 

Scroll down to view our clinic dates.

To help us to make sure we are reaching all groups in our local communities, we are asking patients to check that their GP practice has recorded their ethnicity status in their records.

 

 

Symptoms

Common symptoms of flu include a high temperature, fatigue, headache, general aches and pains and a dry, chesty cough. If you are generally fit and healthy you can usually manage the symptoms at home yourself without seeing a doctor. The best remedy is to rest at home, keep warm and drink plenty of water to avoid dehydration. Paracetamol or ibuprofen may help lower a high temperature and relieve aches. A pharmacist will be able to provide advice on medication.

 

People suffering with a cold or flu should avoid going into hospital, GP practice or other health setting to reduce the chance of vulnerable people catching the virus. The flu virus can be very dangerous for the elderly and the infirm particularly if they are already sick. This is a message that applies to people coming into hospital seeking treatment and to people coming to visit relatives.

 

Help to stop spreading colds and flu.

Colds and flu are caused by viruses and easily spread to other people. Germs from coughs and sneezes survive on hands and surfaces for up to 24 hours. You are infectious until all symptoms are gone which usually takes a week or two.

 

You can help prevent colds and flu spreading by using tissues to ‘catch it, kill it, bin it’. Washing your hands regularly with soap and water destroys bugs that you may have picked up from touching surfaces used by other people, such as light switches and door handles. It is also important to keep household items clean, including cleaning such items as cups, glasses and towels, especially if someone in your house is ill.

 

People with worsening symptoms or respiratory problems are advised not to visit a GP surgery or a hospital but to call their GP first or call NHS111 for further advice.

 

 

Who is eligible for a free NHS flu vaccine?

In 2020/21, flu vaccinations will be offered under the NHS flu vaccination programme to the following groups:

  • chronic (long-term) respiratory disease, such as severe asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease at stage three, four or five
  • chronic liver disease
  • chronic neurological disease, such as Parkinson’s disease or motor neurone disease,
  • learning disability
  • diabetes
  • splenic dysfunction or asplenia
  • a weakened immune system due to disease (such as HIV/AIDS) or treatment (such as cancer treatment)
  • morbidly obese (defined as BMI of 40 and above)
  • all children aged two to eleven (but not twelve years or older) on 31 August 2020
  • people aged 65 years or over (including those becoming age 65 years by 31 March 2021)
  • those aged from six months to less than 65 years of age, in a clinical risk group such as those with:
  • all pregnant women (including those women who become pregnant during the flu season)
  • household contacts of those on the NHS Shielded Patient List, or of immunocompromised individuals, specifically individuals who expect to share living accommodation with a shielded patient on most days over the winter and therefore for whom continuing close contact is unavoidable
  • people living in long-stay residential care homes or other long-stay care facilities where rapid spread is likely to follow introduction of infection and cause high morbidity and mortality. This does not include, for instance, prisons, young offender institutions, university halls of residence, or boarding schools (except where children are of primary school age or secondary school Year 7).
  • those who are in receipt of a carer’s allowance, or who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill
  • health and social care staff, employed by a registered residential care/nursing home or registered domiciliary care provider, who are directly involved in the care of vulnerable patients/clients who are at increased risk from exposure to influenza.
  • health and care staff, employed by a voluntary managed hospice provider, who are directly involved in the care of vulnerable patients/clients who are at increased risk from exposure to influenza.
  • health and social care workers employed through Direct Payments (personal budgets) and/or Personal Health Budgets, such as Personal Assistants, to deliver domiciliary care to patients and service users. 2. Additionally, in 2020/21, flu vaccinations might be offered under the NHS flu vaccination programme to the following groups:
  • individuals between 50-64 years, following prioritisation of other eligible groups and subject to vaccine supply.

Click on the following video link: -

https://www.westleicestershireccg.nhs.uk/your-health-and-services/flu-safe

FLU CLINICS

Our Flu clinics are now available for booking:

The Dates are -

Saturday 26th September & Sunday 27th September - Over 65 Years

Saturday 3rd October & Sunday 4th October - Over 65 Years

Saturday 17th October & Sunday 18th October - 18 Years+ At Risk Patients.

We will also be adding Thursday afternoon clinics for patients unable to attend at the weekend, as well as accommodating patients at their convenience during the week.

Patients in the age range of 50- 64 who do not have a chronic condition which usually makes them eligible for the seasonal flu vaccine, may contact us during November to enquire if we have sufficient vaccine left to offer the vaccine to them.

Please contact us on 01509 410800 to arrange an appointment.

Our Flu clinics will look very different this year, as well as allowing more time per patient, you will be let in one at a time through a one way system to allow for social distancing, to ensure safety for yourself and our staff. Please remember to bring your face covering, and DO NOT ATTEND if you or someone in your household has a temperature, a new continuous cough, loss of sense of smell or taste, or you feel generally unwell. Thank You.

*********************************

logo

Diagnosing cancer early could save your life.  Please click on the video link below for more information: -

https://publications.cancerresearchuk.org/sites/default/files/publication-files/Final%20TVC%20-%20smaller%20file%20size.mp4

Together we will beat cancer.

Mrs Liz Wells
Practice Manager

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Face Coverings

From July 24th 2020 everyone is required to wear a face covering when entering a shop or business. We also require you to wear one when you attend the surgery for appointments to protect our staff and other patients from Covid 19.


This is in addition to wearing one on Public Transport which has been mandatory for some time now.

If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit 
www.keepsafe.org.uk/mask and download an exemption card for you to show if asked why you are not wearing one.

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. Please visit the website above for more information
.

 

Please follow the link for useful information for asthma patients

 

https://www.asthma.org.uk/advice/tr...at-should-people-with-asthma-do-now/#Facemask

 

 

and the following links for Bus and Train Travel

 

Travelling without a face covering 

 

The following bus and train companies have face covering exemption cards, which you can print out and take with you on your journeys:

 

Arriva exemption card
First Bus/First Group exemption card
Nexus journey assistance card
Stagecoach face covering journey assistance card 
Transport for London exemption card

 

If you need to travel with any other transport provider, we recommend contacting them well in advance of your journey and discussing your options with them. 

THURSDAY 16th JULY
The surgery will be closed for essential staff training from 1.00 pm on Thursday 16th July.  If you need urgent medical attention which cannot wait until we reopen on Friday 17th July please call 01162950099 or 999 for life threatening emergencies.
PRINCIPLE STUDY
Our Practice have worked on studies with the Clinical Research Network team since 2010. This is the latest project we are involved with.

Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • a high temperature
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above
  • Find out more by clicking on the following link: - 

 PRINCIPLE PATIENT RECRUITMENT POSTER 

Dear Patients
 
Due to the COVID 19 pandemic and lack of space with the need for social distanced working within the practice, Dr Barlow has now ceased clinical consultation with patients prior to his imminent retirement.
Further information will follow at the end of May.
 

CORONAVIRUS UPDATE 24.3.20

 
Please click on the link below to read the latest Government update.
 
Please note, if you require an appointment, please telephone the surgery first. For the safety of everyone, all calls must first be triaged.
 
If you are given an appointment, please ring the door bell.
 
Please post prescription requests through the letterbox.  However we are encouraging all patients to register for online services.  Please ring the surgery to arrange this.
 

PLEASE CLICK ON THE LINK TO VIEW THE WARNING
 Coronavirus Scam Warning 

CORONAVIRUS (COVID-19) ADVICE AND LATEST GUIDANCE

FOR OUR PATIENTS AND THE PUBLIC

 

The most common symptoms of coronavirus (COVID-19) are recent onset of: -

 

  • new continuous cough and/or
  • high temperature

 

For most people, coronavirus (COVID-19) will be a mild illness.

 

  • if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section below for more information)
  • if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • for anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period. (See ending isolation section below for more information
  • if you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • if you cannot move vulnerable people out of your home, stay away from them as much as possible
  • if you have coronavirus symptoms: •do not go to a GP surgery, pharmacy or hospital
  • you do not need to contact 111 to tell them you’re staying at home
  • testing for coronavirus is not needed if you’re staying at home

 

  • plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • if you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999

 

Full guidance can be found on the following website: -

 

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

 

 

 

GP Appointments: Further to the outbreak of Covid-19 and Government & NHS England advice, all appointments with GPs will be via telephone triage only. Face to face appointments will be cancelled and you will receive a telephone call instead.

 

Nursing Team Appointments: Appointments with the nursing team will continue only for those patients where it is deemed clinically necessary. However, if you develop a fever, a persistent cough and/or a high temperature, flu like symptoms or you have been in contact with someone who has those symptoms, can you please phone the surgery to cancel your appointment? Telephone advice can be given if required.

 

Online Appointments: Please note the online appointment system has been suspended for the foreseeable future.  These will be reinstated once the Coronavirus situation has stabilised.   You can still book prescriptions online.

Please see our website and Facebook page for latest information. Thank you for your patience and understanding.


Do not hesitate to telephone the surgery if you have any concerns.


PUBLIC HEALTH CORONAVIRUS INFORMATION:

The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring service are available to the public as normal.  Please click on the following link for the latest guidance: -

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public 

INFLUENZA INVITATIONS VIA TEXT MESSAGE

We are now using a free text messaging service from Sanofi Pasteur for 'flu vaccination invitations' for any patient eligible for a flu vaccine i.e. patients with a chronic condition, carers etc.

The text message is as follows: -

Hello, this is Quorn Medical Centre. We've identified that a member of your household may be eligible to receive a free flu vaccination. Vaccination can help protect against serious health problems that can result from flu. Please call us on 01509 410800 to book an appointment. Our flu reminder service is funded by Sanofi Pasteur. To stop, reply OPTOUT

If you have already made your appointment, you can ignore this message.  If you have received this message, but do not believe you are eligible for a free flu vaccination, get in touch and we can check this for you.

Please ensure we hold your current mobile phone number and that you do not share this number with other members of your family, as this may result in you receiving a text message meant for them.  We will however never include any patient identifiable data.

If you were a carer but are no longer, we need to record this on your medical record.  This will ensure you do not receive any unnecessary texts from us, unless you are eligible in your own right.

LIVING WITH DEMENTIA - SUPPORTIVE GROUPS

Click HERE to view a list of supportive groups for people facing dementia and for their families and carers.

'LIVING WITH DEMENTIA' EVENT

On Saturday 12th October, our Practice and Patient Participation Group (PPG), ran our 'Living with Dementia' event at Quorn Village Hall.

The event was attended by 63 people.

I'd like to thank our 8 stall holders for their time and support; Alzheimer's Society, Join Dementia Research/Clinical Research Network, Home Instead, Hollie Bell Nuffield Health Leicester Hospital, Dementia UK/Admiral Nurses, Voluntary Action South Leicestershire (VASL), AGE UK, Charlotte Hancock (Power of Attorney)

I would also like to thank Brenda Seaton Charnwood Mayor, Edward Argar MP, Nicky Morgan MP, members of staff and members of our PPG for helping to make this event the success it was.

The following speakers were introduced by Bob Parks; Dr Barlow the Senior Partner at Quorn Medical Centre, Dr Subramaniam from Nuffield Health Leicester Hospital, Justine Tomlinson Admiral Nurse, Gwyn Jones who is a carer.

Our speakers gave excellent and extremely informative presentations with plenty of time to ask questions.

Our stallholders provided a variety of supportive literature all reported that they felt the event was a great success.

Refreshments were provided by the Practice and served by members of staff and members of our PPG.

Feedback forms were completed by some attendees and the items learnt from the event were 1) Admiral Nurses; support for those facing dementia and for their families 2) How to set up a Power of Attorney, 3) How to get help from the different agencies, 4) What drugs could prolong better health, 5) Who qualifies for VASL (Voluntary Action South Leicestershire), 6) Information about the different types of dementia, 7) Advised not to contradict the person with dementia, go with the flow to avoid causing distress and/or anxiety.

This is an incredibly emotive subject and many patients shared their stories with me; it was a delight to speak with them. I really hope this event has proved helpful to everyone who attended.

As well as your GP, there are so many agencies out there providing help. Don't try to cope alone, please ask for help.

Liz Wells, Practice Manager

 

 

BREXIT

The information relating to the EU Exit is continually updated as our politicians engage with the European Union and our own government to establish the most orderly way for the UK to leave the EU.

 

The Department of Health and Social Care (DHSC) is leading the response to EU Exit across the health and care sector. DHSC has produced EU Exit Operational Guidance which outlines the actions that hospitals and CCGs and social care organisations should take to prepare for, and manage, the risks of a no-deal exit scenario.

 

The NHS continues to prepare for every EU Exit scenario, including no deal. As part of these preparations all NHS organisations will have full contingency plans in place to ensure safe services for patients can continue to be provided in the event that the UK leaves the EU without a deal.

 

The main areas of contingency planning are around:

  • supply of medicines and vaccines
  • supply of medical devices and clinical consumables
  • supply of non-clinical consumables, goods and services
  • workforce;
  • reciprocal healthcare
  • research and clinical trials
  • data sharing, processing and access.

 

Patients are advised not to stockpile medicines or consumables and to order their repeat prescriptions as usual.

 

Guidance issued to the NHS can be found at:

 

https://www.gov.uk/guidance/how-healthcare-providers-can-prepare-for-brexit#supply-of-medicines-vaccines-medical-devices-and-clinical-consumables

 

Further information is also available at https://www.england.nhs.uk/eu-exit/ including specific guidance to GPs on continuity of supply of medicines.

 

Public information is available at: https://www.nhs.uk/

PRESCRIPTIONS REQUESTS

Avoid queuing at the desk to drop your repeat prescription requests in to us. You can now use the box in the porch to post your repeat prescription slips. If you prefer, you can register for online access to request your prescriptions, book appointments and view your GP records. If you would like to register for this service: please attend the surgery and provide us with photographic ID such as a passport. driving licence or bus pass, along with a recent utility bill or bank statement. Thank you

RX Box

MINISTERIAL VISIT

Wednesday 11st September 2019

It was a pleasure to meet with Matt Hancock Secretary of State for Health today. He expressed great interest in our Practice Team and how we work together to achieve high levels of satisfaction from our patients and the work we undertake with our Patient Participation Group.

He was particularly keen to hear about the GP led triage system which I developed in 1998 and how we have used it for over 19 years to facilitate the best practical access for patients to GPs.

We also appreciated the opportunity to discuss the challenges of General Practice and to share our plans for future practice building development and how we hope to continue to improve the local health economy.

Dr Chris Barlow

   

NHS CHOICES

Please click on the following NHS Choices link to read/make comments about our Practice.

http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=42950

Top Ten Surgeries in Leicestershire

We are very proud that we have been voted number 1, thanks to our patients.  Please click on the link below to read the full report.

https://www.leicestermercury.co.uk/news/health/top-10-gp-surgeries-leicestershire-3270781

Influenza Vaccinations – Book Your Appointment Now!!!

 

The influenza season is almost upon us again. We will be holding Saturday influenza vaccination clinics on the following days: -

 

14th September 2019     65 years of age and over

21st September 2019     65 years of age and over

5th October 2019           65 years of age and over

12th October 2019           Under 65 years of age

26th October 2019           Under 65 years of age

 

For patients aged 65 years and over, you will be vaccinated with the Adjuvanted Trivalent Flu Vaccine and for patients aged 18-64, you will be vaccinated with the Quadrivalent Flu Vaccine, as these has been proved to be the most effective vaccines for those age groups.

 

Nasal flu vaccines will be available for children between the ages of 2-3, eligible dates of birth to be confirmed nearer the time. Some children will be vaccinated at school. Appointments for these will be available Monday to Friday.

 

If you are eligible for a flu vaccination, we would encourage you to take up this offer, not just to protect yourselves, but the whole community.

 

 

Immunisation – Baby Clinic

 

If you and your child/children are unable to attend for the Tuesday Immunisation Clinic, can we please ask you to contact the surgery to cancel your appointment? We have had an increasing number of non-attendees.

 

Your Summary Care Record (SCR)

 

A Summary Care Record (SCR) is an electronic record of important health information held by your GP Practice. This can be shared with other health professionals or services such as Urgent Care Centres or Accident and Emergency departments throughout the country who are responsible for your care.

 

Having access to your SCR will help to ensure that you receive the best possible care in the safest and most appropriate manner, reducing the risk of prescribing errors, and delays in administering the correct treatment.

 

The SCR consists of information such as your name, address, date of birth, and your NHS number, as well as details of any medication you are currently taking, and any allergies or adverse reactions to medicines which you have experienced in the past.

 

You can choose to include additional information on your SCR, such as long term conditions, recent operations or vaccines received, next of kin details, specific communication or care needs, as well as your end of life wishes.

An enhanced SCR is particularly beneficial for patients with complex health needs, and very frail patients.

 

The information provided within an SCR could be invaluable to the healthcare professional treating you, as you may be confused or be too unwell to remember specific details at that time; having vital information about your health can help clinicians to make better and safer decisions about how to treat you.

 

Authorised healthcare staff can only view your SCR with your permission. The information shared will only be used for the benefit of your care within the NHS.

 

If you would like to receive further information regarding your Summary Care Record, add additional information to your SCR, or if you do not wish for your SCR to be shared with other health professionals who are caring for you, please contact the surgery to advise us.

 

Shingles

 

If you are aged between 70 and 79 years of age, you may be eligible for a shingles vaccination. Please ask at reception for more details.

 

Pneumonia Vaccinations

 

If you are aged 65 and over or you have a chronic condition, you may be eligible for a pneumococcal vaccination. Please ask at reception for more details.

IMPORTANT CHANGES TO REPEAT PRESCRIPTION ORDERING

From 30th June 2019

rx  rx

 

Calling all Young Carers aged 16-24

Join the NHS England Young Carer Health Champion programme in July 2019!

BETTER CARE TOGETHER

Please view the links below: -

http://www.bettercareleicester.nhs.uk/

https://www.westleicestershireccg.nhs.uk/latest-news/336-drop-in-to-discuss-nhs-improvement-plans

Patient Partner Involvement

University Hospitals of Leicester (UHL) NHS Trust


What are Patient Partners? 


Individuals who have been patients or carers of patients at any of the UHL hospitals of Leicestershire and Rutland such as the Leicester Royal Infirmary, Glenfield Hospital, Leicester General Hospital or Loughborough Hospital.

They have volunteered to put forward the patients’ points of view about treatment with the intention of improving the quality of care, treatment and respect for patients from the medical, nursing and administrative staff of the hospitals.

For more information CLICK HERE

New Quorn group to help tackle loneliness in older people  


Please watch/share!


https://www.youtube.com/watch?v=YZCbgq2fQbM

National charity Contact the Elderly is launching a new tea party group for isolated older guests in Quorn, and is looking for more guests before the group can launch. The group is for guests aged 75 and over, who live alone and struggle to get out or have become a bit isolated for other reasons. Guests are collected by the same volunteer driver each month and taken to Sunday afternoon tea in a volunteer host’s home, giving people who would otherwise have been on their own the chance to have a cup of tea and a lovely chat with friends. The group is still looking for older guests so if you, or anyone you know, could benefit (or if you would like to volunteer) please see here www.contact-the-elderly.org.uk or contact chloe.brown@contact-the-elderly.org.uk for more details and help brighten someone’s day!


Booking Appointments Online


If you require more than a 10 minute appointment, e.g. if you have more than  one problem, and 2 consecutive 10 minute appointments are not available online, please contact reception.

Extended Access appointments

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

LOCAL HISTORY CAFE

Monthly heritage and wellbeing get togethers for the over 50s, at risk of or experiencing loneliness/social isolation.

Local History Cafe Press Release

Charnwood LHC Poster

Online Access

Did you know that you can register for online access? This service gives you more control and is really easy to use. So far we have 1689 patient registered for this service..

It enables you to make appointments, book prescriptions and to view a summary of your medical record. Please ask one of our Patient Co-ordinators for more information.

Text Reminder Service

We are currently experiencing problems with our Text Reminder Service. This is being looked into by our Clinical Software Provider and we hope that this will be resolved soon. In the meantime please make a note of the date and time of your appointments to ensure attendance.

PRESCRIBING UPDATE

Please CLICK HERE to read the update.

Bowel Screening

Patients between the ages of 55 - 59 are now being invited to attend for Extended Scope Bowel Screening. This is in addition to the existing test for 60 - 74 year olds, where patients send 3 x stool samples, after receiving a kit through the post.

The appointments are likely to be at Loughborough Hospital & will be sent out via NHS England.

The screening service will arrange any treatment or referrals needed

If any patients wish to opt in, please call 0800 7076060.

We will update this page if/when we receive further information about this service.

FREQUENTLY ASKED QUESTIONS

WHY AM I ASKED THE REASON WHEN I REQUEST AN APPOINTMENT?

The Receptionists are advised by the GPs’ to ask for a brief description of the reason when you request an appointment.

They are highly trained to direct you to the most appropriate healthcare professional for the required length of time, in order for you to receive the best possible care. This also helps the clinician to prepare any special equipment or information needed prior to your consultation, preventing unnecessary delays to other patients.

All staff at Quorn Medical Centre are bound by confidentiality. We are committed to working together to ensure that your experience of us is a positive one.

WHY DO SURGERIES RUN LATE?

Each GP appointment is 10 minutes long. However some patients attend with very complex or multiple problems, some of which are deemed too serious to be postponed to another day. Additionally if a patient needs admitting to hospital, this can also cause delays, as the GP liaises with the hospital, which usually involves waiting for several telephone calls, whilst monitoring the condition of the patient.

Our Nursing team also experience delays in their clinics for many reasons; Sometimes GP’s ask for blood tests or ECG’s to be performed urgently, a patient could faint during a procedure, or the nurse may need to seek advice from a GP immediately, regarding a patient’s health or test result. Children or distressed patients may be seen earlier to avoid further distress.

A white board is displayed behind the reception desk, advising patients of approximate waiting times. This is updated regularly by the reception staff.

WHAT YOU CAN DO TO HELP.

*If you have more than one problem or if you think you will need longer than a 10 minute appointment, please ask for a double appointment.

*Give yourself plenty of time when making appointments, to allow extra time in case of unexpected delays.  

*Please be patient & considerate to staff & other patients, one day it may be you that needs that extra time. 

WHY DOES IT TAKE UP TO 3 WORKING DAYS FOR A GP TO SIGN MY PRESCRIPTION?

The surgery receives hundreds of prescription requests every week. These include individual request slips, batches from chemists & care homes, online prescription requests, postal requests & new medication from hospital discharge letters. Most repeat prescription requests are straightforward & can be processed fairly quickly. However, if a medication review is overdue, the GP will need to check the patient’s medical record to identify any tests or action needed to complete the review. Additionally any medication changes & new medication from hospital, have to be monitored closely & may take a bit longer for us to implement.

WHAT YOU CAN DO TO HELP.

*Please allow us at least 3 working days to process your repeat prescription. This is particularly important if you are going on holiday, or if the surgery will be closed due to a bank holiday.

*If you would like to register to order your repeat prescriptions online, please ask at reception.

* Please note we are unable to accept repeat prescription requests over the telephone for safety reasons.

WHY CAN’T YOU TELL ME MY 16 YEAR OLD’S/HUSBAND’S/WIFE’S/ELDERLY PARENT’S TEST RESULTS?

All staff working in the NHS have a legal duty to keep your medical records confidential in accordance with the data protection act 1998. Therefore, we are unable to disclose any medical information to a third party regarding a patient over the age of 16 without their prior permission. This may seem unfair to you as the person who arranges & drives them to all their appointments, But under no circumstances can we assume that consent to release medical information or test results has been given without written authorisation from the patient.

WHAT YOU CAN DO TO HELP

*If you wish to nominate a third party to receive medical information or results on your behalf, please ask at reception for a ‘Consent to release medical information’ form.

* Consent can be given for limited information if preferred, & can be withdrawn at any time.

WEEKLY ROUND UP

If you would like to be kept informed about information regarding local community groups, events and opportunities then please send your email address to Milo.Poli@leics.gov.uk to be added to a mailing list or follow the Hastings matters Facebook page https://www.facebook.com/pages/Hastings-Matters-page/1639216093029982

Milo Poli, Local Area Co-ordination

Area: Hastings Ward in Charnwood

Leicestershire County Council

Public Health

Charnwood Borough Council, Council office

Southfield road, Loughborough. LE11 2TX

When Should I Worry? A guide for coughs, colds, earache and sore throats

Click HERE to view the When Should I Worry booklet

Research

Quorn Medical Centre supports an NHS service for anybody over the age of 18 to help beat dementia. For more information please visit: www.joindementiaresearch.nihr.ac.uk

Smoking Cessation

If you have tried to quit smoking before and you were not successful, then Quit Ready Leicestershire can work with you to find a more appropriate and more successful way of quitting.

Advisors from Quit Ready Leicestershire will contact you via telephone, text message, web chat or email, offer support on a weekly basis during the 12-week programme to ensure people have the best possible chance of staying smoke-free. The service runs from Mondays to Fridays (9am to 7pm) and on Saturdays (10am-2pm).

Please note if you use a Smoking Cessation Service you are 4 times more likely to succeed in quitting.

If you would like help in giving up smoking, contact Quit Ready Leicestershire online at www.quitready.co.uk or by phone 0345 646 66 66 or text ‘ready’ to 66777.

 

Shingles Vaccinations - Free of Charge

You may be eligible for free shingles vaccination this year. Please ask at reception.

For more information go to www.nhs.uk/conditions/shingles or www.shinglesaware.co.uk

Self Care

At a local level, there are a number of resources available such as leaflets and posters on the self-care forum, link as follows:

http://www.selfcareforum.org/resources/self-care-leaflets/

The following link has further information on self-care:

http://www.england.nhs.uk/2015/09/09/self-care-week/

PATIENT RECORDS SHARING

Click on the links below for more information.

Your Information Your Choice

Fact Sheet

Your Information Your Choice

Fact Sheet

Additional information explaining record sharing is also available on the ‘Better Care Together web site at http://www.bettercareleicester.nhs.uk

How we use your health records

Your Guide to Cervical Screening

http://www.jostrust.org.uk/videos/your-guide-cervical-screening-smear-test

NAMED GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.

Please ask at reception if…
  • You do not know who your named GP is
  • You wish to change your named GP

These new arrangements do not prevent you making an appointment or seeing any doctor, of your choosing within the surgery, as you would normally do.


Snow & Ice on Paths and Public Spaces

During Winter periods, it's often drawn to our attention that there is ice and snow in the carpark. Please note the carpark and the pathways within it are leased by Charnwood Borough Council and not the responsibility of the surgery. If you would like Charnwood Borough Council to grit these areas, please contact them via the following telephone numbers: -


Main Council Switchboard

Call 01509 263151 on weekdays between 8.30am - 5.00pm (4.30pm on Fridays).

Call 01509 634567 at any other time.

Please do not provide samples in glass jars/bottles as we are unable to dispose of these. Thank you.


Private Fertility Bloods

Please note we no longer offer this service.

Book Appointments & Repeat Prescriptions on your Mobile
Patient Access is now available to download as an app to your Smartphone. This will enable you to book appointments and prescriptions, providing you have a connection to the internet; this is a 24 hour service. Please see the appointments field on the left, for a link to the download page.


Did you know Quorn Medical Centre is on Facebook??

'Like' our page to get useful information about the surgery and to find out about or Patient Participation Group (PPG)and how YOU can get involved and help us to help you.

Please note the 'comments and suggestion' field in the 'Contact Details' option should not be used to request prescriptions or to make complaints.


NHS Health Checks

If you are between the age of 40 -74 you will be invited for a free NHS Health Check to assess your risk of developing Heart, stroke, kidney disease and diabetes. However, please note, if you are already being treated for these conditions you will not be invited as you will already be under our care.


Loop System

If you experience any problems with our loop system, please inform reception.


Chicken Pox

When attending the surgery, if you have or suspect Chicken Pox, please report to reception in we need to isolate you from other patients.


Samples

Please note that specimen samples brought in by patients, that have not been requested by their GP, will not be sent off for testing. Please ensure that you write your name and date of birth on all sample bottles. Any sample pots without patient details written on them, will be disposed of without testing. Thank you for your co-operation.

Hearing Aid Batteries - These are available free of charge from reception.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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