Appointments

How to Make an Appointment

Please note due to the pandemic we are currently triaging all GP appointments.

We have 7 GPs in total, 3 Practice Nurses and 2 HCAs (Health Care Assistants).

Each day 2 of the doctors are responsible for the doctor triage system, one to cover the morning and one to cover the afternoon.  We call this doctor our duty doctor. This role is rotated between all our doctors. This doctor is responsible for assessing emergencies and allocating appropriate appointments for same day access. The duty doctor has access to extra appointments, which are not available to receptionists, in order to accommodate emergencies.               

Advance bookings are also available.

Nurse/Healthcare Assistant appointments can be booked on the day or in advance. The other doctors run normal clinics with available appointments that can be booked on the day.

We strongly encourage patients to ring, where possible, on the day they wish to be seen, as this has shown to substantially reduce non attendance. However, if you do need an advance appointment, please speak to the Patient Co-ordinator, who in conjunction with the doctor, will be able to facilitate this.

Online Appointments

Please ask at reception for details on how to set-up an account, or click on the link above if you have an account set-up already.

If you require more than a 10 minute appointment and 2 consecutive 10 minute appointments are not available online, please contact reception.

Patient Access is also available to download as an app to your Smartphone. Click HERE for link to Patient Access App.

Home Visits

Please request home visits only when medically unable to attend the surgery. Whenever possible telephone between 08:30 and 11:30 to make your request.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Contact Us Online

You can now contact the surgery online to tell us about your non urgent medical problem or ask an administrative question.

You can ask for help anytime, anywhere within the UK, and with any device. Using Online Consultations allows us to quickly and safely decide on the best way to help you, your child, or an adult in your care. 

Answer a few short questions and we will aim to respond to your query within 24 - 48 hours during our opening times.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. 

Chaperones

A chaperone service is available during your consultation.  

If you would like to take up this offer, then please ask your doctor or nurse.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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