How to Make an Appointment
Appointments can be face to face or on the telephone.
We have both pre-bookable appointments and same-day appointments available, as well as access to booking extended hours appointments in the evenings and at weekends, these may be at another venue, as the appointments are delivered by our Federation and shared with other practices.
To arrange an appointment, please call us on 01509 410800, or pop in to the surgery (please remember to wear a mask) or you may use the 'contact us online' tab on the home page of this website.
You will be asked for a reason for the appointment when you contact us, this is to assist our patient Co-ordinators in directing you to the appropriate Health Professional. This also helps us to prioritise urgent problems, and reduces the waiting time for appointments.
Please request home visits only when medically unable to attend the surgery. Whenever possible telephone between 08:30 and 11:30 to make your request.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Please ask at reception for details on how to set-up an account, or click on the link above if you have an account set-up already. Alternatively you can download the NHS App by clicking here https://www.nhs.uk/nhs-app/
If you require more than a 10 minute appointment and 2 consecutive 10 minute appointments are not available online, please contact reception.
Patient Access is also available to download as an app to your Smartphone. Click HERE for link to Patient Access App.
Contact Us Online
You can now contact the surgery online to tell us about your non urgent medical problem or ask an administrative question.
You can ask for help anytime, anywhere within the UK, and with any device. Using Online Consultations allows us to quickly and safely decide on the best way to help you, your child, or an adult in your care.
Answer a few short questions and we will aim to respond to your query within 24 - 48 hours during our opening times.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.
A chaperone service is available during your consultation.
If you would like to take up this offer, then please ask your doctor or nurse.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.