Quorn Medical Centre

URGENT MESSAGE - RE: MICROSOFT OUTAGE - FRIDAY 13th NOVEMBER.

We would like to make our patients aware that the ongoing Microsoft outage may affect several of our day-to-day services at the practice.

What does this mean for our patients?

The outage may cause delays with:

Online consultations – Responses to online consultation requests may be delayed.

SMS text messages – We may be unable to send text messages or important patient updates.

Appointment reminders – Text reminders may be delayed or not received.

Hospital letters – There may be delays in receiving and processing hospital correspondence.

Electronic Discharge Documents (EDDs) – Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.

Referrals – Our ability to prepare and process referral forms may be affected.

Patient letters and documents – There may be delays in preparing and sending clinical and administrative correspondence.

Other administrative requests – Some routine tasks may take longer than usual.

What are we doing?

✓ Prioritising urgent clinical matters and patient safety.

✓ Continuing to provide services wherever possible.

✓ Monitoring outstanding work and correspondence.

✓ Working to minimise disruption and delays.

Important Information

If you are awaiting a response to an online consultation or an important text message, please be aware this may take longer than usual.

For urgent medical concerns that cannot wait, please telephone the practice. If the practice is closed, contact NHS 111. In a life-threatening emergency, call 999.

We apologise for any inconvenience and thank you for your patience and understanding

You Said, We Did

You said that there is only one chair in the waiting room with a higher seat and arms and requested that we look at getting another.

We agreed this would be benefical and have now purchased another chair.

You said you were struggling to get through on the phone.

We have implemented a new phone system that includes a call back feature. If you are more than 10th in the queue you will get an option to request a call back and you place in the queue will be maintained. Once your reach the front of the queue our system will call you back and connect you to the surgery where a patient co-ordinator will respond to your query.

You said that the porch was cramped and it was difficult to access the automatic door pad.

We have moved one of our clinical bins into another area to allow more space and access.

Opening Times

Quorn Medical Centre

**Please note 8:00 to 8:30 and 6:00 to 6:30 will be covered by our on-call duty Doctor. For details, please call our main number 01509410800 during these times.**